Refund Policy

Last Updated: April 18, 2025

At Murntek, we strive to provide exceptional educational services and ensure customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our GraphQL programming courses and services.

1. Eligibility for Refunds

Refund requests may be considered under the following circumstances:

• Technical issues preventing access to course materials that cannot be resolved within 72 hours
• Duplicate payments or billing errors
• Course cancellation by Murntek
• Significant discrepancies between advertised course content and actual delivered content

2. Refund Request Timeline

2.1 Standard Courses and Programs

Refund requests must be submitted within the following timeframes:

• Within 14 days of purchase: Full refund available if less than 20% of course content has been accessed
• 15-30 days after purchase: Partial refund of 50% available if less than 30% of course content has been accessed
• After 30 days: No refunds available except in cases of technical failure or billing errors

2.2 Subscription-Based Services

For monthly or annual subscription plans:

• Cancellations must be submitted at least 48 hours before the next billing cycle
• Refunds are not provided for partial months of service
• Access continues until the end of the current billing period

3. Non-Refundable Items

The following items and services are not eligible for refunds:

• Completed courses where certificates have been issued
• Courses where more than 50% of content has been accessed
• Special promotional offers or discounted bundles (unless otherwise stated)
• One-on-one tutoring sessions that have been conducted
• Downloaded materials, resources, or code repositories
• Access to premium community features after the initial 14-day period

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@murntek.digital
2. Include your order number, purchase date, and reason for the refund request
3. Provide any relevant documentation or screenshots if applicable
4. Allow 5-7 business days for our team to review your request

Alternative contact methods:

• Phone: +968 2684 1885
• Signal: +1 416 621 5252

5. Refund Processing

5.1 Processing Time

Once a refund request is approved:

• Refunds are processed within 10 business days of approval
• Credit card refunds may take an additional 5-10 business days to appear on your statement
• Bank transfers may require 7-14 business days depending on your financial institution

5.2 Refund Method

Refunds will be issued using the original payment method whenever possible. If the original payment method is no longer available, alternative arrangements will be discussed with you directly.

6. Course Cancellations by Murntek

If Murntek cancels a course or program:

• You will receive a full refund of all payments made
• Alternatively, you may choose to transfer your enrollment to another available course of equal or lesser value
• You will be notified at least 48 hours before the scheduled start date

7. Technical Issues and Service Interruptions

In cases of prolonged technical difficulties:

• We will attempt to resolve the issue within 72 hours
• If resolution is not possible, a prorated refund or account credit may be offered
• Temporary outages of less than 24 hours do not qualify for refunds

8. Chargebacks and Disputes

If you initiate a chargeback or payment dispute:

• Your account access will be suspended pending resolution
• Please contact us first to resolve any billing concerns
• Fraudulent chargebacks may result in permanent account termination
• Legal fees resulting from disputed chargebacks may be pursued

9. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. Requests for refunds outside the standard policy may be considered on a case-by-case basis for:

• Medical emergencies with appropriate documentation
• Military deployment or relocation
• Natural disasters or unforeseen hardships

Such requests should be submitted to support@murntek.digital with supporting documentation.

10. Satisfaction Guarantee

We are committed to delivering high-quality educational content. If you are not satisfied with your course experience within the first 14 days and have accessed less than 20% of the content, we offer a satisfaction guarantee with a full refund.

11. Account Credits

In some situations, we may offer account credits instead of refunds:

• Credits can be applied to future course enrollments
• Credits are valid for 12 months from the date of issue
• Credits are non-transferable and cannot be exchanged for cash

12. Policy Modifications

Murntek reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes constitutes acceptance of the revised policy. Material changes will be communicated via email to active users.

13. Contact Information

For questions about this Refund Policy or to submit a refund request, please contact us:

Murntek
8PQW+MCJ ولاية صُحار، الهمبار،
Sohar, Oman
Email: support@murntek.digital
Phone: +968 2684 1885
Signal: +1 416 621 5252

14. Governing Terms

This Refund Policy is part of and governed by our Terms of Service. In the event of any conflict between this policy and the Terms of Service, the Terms of Service shall prevail. By using Murntek services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.